Customer Service
Hotel Dimanche
We believe good service is calm, clear and personal.
Below you’ll find answers to the most frequently asked questions.
If your question isn’t listed, feel free to reach out — we’re happy to help.
Orders
You can place an order directly through our website. Simply add your selected items to the cart and proceed to checkout. An order is confirmed once payment has been successfully completed.
If your order has not yet been shipped, please contact us as soon as possible. We’ll do our best to assist, but changes or cancellations cannot be guaranteed once an order is in process.
Shipping
We ship within the Netherlands, the European Union and worldwide.
Orders are shipped within 3 working days, unless stated otherwise. Delivery times vary depending on destination and carrier.
We use trusted carriers such as PostNL (Netherlands) and DHL (EU & worldwide). Tracking information is provided once your order has been dispatched.
Returns
Yes. You may return items within 14 days of receiving your order.
Please email bonjour@hoteldimanche.nl
within 48 hours of delivery to report your return. We will provide further instructions.
Yes, vintage and one-of-a-kind items may also be returned, provided they are unused and in original condition.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.
Refunds are issued to the original payment method for the returned items only.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.
Payments
We currently accept iDEAL and PayPal. All payments are processed securely via Mollie.
Yes. Hotel Dimanche does not store payment details. All transactions are handled securely by Mollie and PayPal.
Products
Some. But our collection includes curated objects, and something are vintage pieces and one-of-a-kind items. Any signs of age or wear are considered part of the item’s character and are described as accurately as possible.
Some. But our collection includes curated objects, and something are vintage pieces and one-of-a-kind items. Any signs of age or wear are considered part of the item’s character and are described as accurately as possible.
Vintage and one-of-a-kind items are typically not restocked. For curated collections, availability may vary. But all items are limited by editions.
Contact
For any questions regarding orders, shipping, returns or general enquiries, please contact us at:
We aim to respond within a reasonable timeframe during business days.
Additional information
For more detailed information, please take a look at our Service pages as stated in the footer below.